HELP FILE

VTech VCS752

    Quickstart

    Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

    Call Forwarding

    Automatically forward incoming calls to an internal extension or external number.

    About this task:
    Tip: If you need to forward a single call, press the Forward softkey while your phone rings to send the caller to another person.
    1. Press the Menu softkey.
    2. Select Features > Call > Call forwarding.
    3. Turn On the desired forwarding type.
      • Always: Forwards all incoming calls.
      • No Answer: Forwards all unanswered incoming calls.
      • Busy: Forwards calls that arrive when you're already in a call.
    4. Dial the forwarding destination (internal extension or external number).
    5. If you selected No Answer, enter how many rings to wait before forwarding.
    6. Press the Save softkey.

    Do Not Disturb (DND)

    Stop your phone from ringing and send all incoming calls directly to voicemail.

    1. Press the Menu key.
    2. Select Features > Call > Do Not Disturb.
    3. Use the left/right arrows keys to turn DND On/Off.
    4. Press the Save softkey.

    Voicemail Access

    Check your voicemail from your phone.

    1. Dial *99.
    2. Dial your password (default 0000).

      Download your Voicemail Menu Guide.

    Speed Dial

    Assign regularly dialed numbers to additional line keys on your phone.

    Before you begin: This phone does not support this feature.

    3-Way Calls

    Speak with two parties simultaneously by creating a mini-conference call on your line.

    1. While on an active call, press the Conf softkey.
    2. Dial the internal extension or external number to add to the conference.
    3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
    4. Press Conf again.

    Transfer A Call

    Warm Transfer

    Place a current call on hold and speak with the destination party before transferring the call.

    1. While on an active call, press the Transfer softkey.
    2. Dial the transfer destination (internal extension or external number).
    3. Speak to the destination party.
    4. Press the Transf softkey.

    Blind Transfer

    Transfer a call to another party without speaking to them first.

    1. While on an active call, press the Transfer softkey.
    2. Press the Blind softkey.
    3. Dial the transfer destination (internal extension or external number).

      Tip: To transfer a call directly to voicemail, dial 0 + extension.

    Hold

    Place a call on hold while you take some time to look up an answer to a question or answer another call.

    1. Press the Hold softkey.
    2. Press the Resume key to retrieve the call.

    Modify Ringtone

    Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    1. Press the Menu key.
    2. Select User Settings > Audio > Ringer Tone.
    3. If there are multiple lines assigned to your phone, select the line you wish to modify.
    4. Select the desired ringtone (highlight to sample ringtones).
    5. Press the Save softkey.

      Note: This phone does not support silent ringtones.

    Presence Monitoring

    Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

    Supported Features

    See what features are supported on your phone.

    Call Handling Features

    • Warm Transfer
    • Blind Transfer
    • Do Not Disturb (DND)
    • Call Forward All
    • Call Forward Busy
    • Call Forward No Answer
    • Hold
    • Multi-way Calling
    • Anonymous Call Rejection
    • Call Waiting
    • On-hook Dialing
    • Speakerphone
    • Stutter Tone

    User Interface Features

    • Call Logs
    • LDAP Directory
    • Adjustable Ringer Volume

    Feature Keys

    • 3 SIP Accounts
    • Mute Button

    Display

    • Black & White Display
    • Caller ID (CID)
    • Time/Date Display
    • On-Screen Message Display

    Network & Provisioning

    • Web Interface Provisionable
    • Bluetooth
    • On Device Ethernet (PoE)

    Hardware

    • Wireless Handset
    • 2 Portable Microphones
    • Bluetooth Headset

    Provisioning

    Before you begin: Please contact Customer Support for assistance with provisioning this phone.

    Factory Reset

    Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

    1. Press the Menu button.
    2. Select Status > Network to find the IP address.
    3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.

      Note: If the phone is provisioned to onjive.com, the username is admin and the password is voipInfo. If this does not work, contact Customer Support for assistance.

    4. Select Servicing > Provisioning > Reset > Ok.

      Result: The phone will automatically reboot.