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Manage User's Email Notifications in the GoTo Admin Center (classic)

Enable or disable User Sync email notifications for new users and/or changes to their account. This feature only applies to accounts that use automated provisioning or single sign on (SSO).

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin experience. The article below is meant for admins who use the GoTo Admin Center (classic) at to administer their account. If you're an admin who uses GoTo Admin at, please visit our GoTo Admin support site for help.
If an organization has been set up, admins can control whether welcome emails and change notifications are sent to users via User Sync. This setting is enabled by default.
  1. Sign in to the GoTo Admin Center (classic) at
  2. Select Admin Settings in the navigation menu.
  3. Under Organization, select Edit next to Provisioning emails are enabled....
    Admin Settings

    Result: A pop-up will appear.

  4. Enable or disable the setting and then select Save.
    Provisioning emails pop-up
    Note: If you disable this setting, you will be responsible for informing your users about changes to their account or product access. .
Article last updated: 28 July, 2023