Follow the steps below to upgrade your previously installed Jive CTI Integration to the new GoTo Connect Integration

1. Remove the Jive CTI integration:
   1. Go to Setup > Customize > Call Center > Call Centers.
   2. From the All Call Centers page, select Jive Salesforce CTI.
   3. From the Jive Salesforce CTI page, click Manager Call Center Users.
   4. Note the users who have access.
   5. Delete Jive Salesforce CTI from the All Call Centers page.
2. Install the new GoTo Connect Integration for Salesforce Classic to add the GoTo Connect Salesforce CTI to your organization.
3. Assign the GoTo Connect Salesforce CTI to the users who had access to the Jive Salesforce CTI.