How do I update my Salesforce Classic integration?
Follow the steps below to upgrade your previously installed Jive CTI Integration to the new GoToConnect Integration
- Remove the Jive CTI integration:
- Go to .
- From the All Call Centers page, select Jive Salesforce CTI.
- From the Jive Salesforce CTI page, click Manager Call Center Users.
- Note the users who have access.
- Delete Jive Salesforce CTI from the All Call Centers page.
- Install the new GoToConnect Integration for Salesforce Classic to add the GoToConnect Salesforce CTI to your organization.
- Assign the GoToConnect Salesforce CTI to the users who had access to the Jive Salesforce CTI.