HELP FILE

How do I prevent unauthorized phone number transfers?

Create a four to eight-digit pin to protect your phone numbers from being transferred without your authorization.

Important:

Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administrate their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.

Before you begin: You must have super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Permissions in the left sidebar.
  3. From General > Account Security, enter a Phone Number Transfer Pin.
  4. Click Save.
What to do next: You will need to provide this pin any time you request to port a phone number away from our service.