HELP FILE

How do I launch a wallboard?

    Display your contact center’s performance data on a TV. By making this information readily available to everyone, individuals can be more aware and make real-time adjustments if performance goals are not being achieved. Available for Support Center and Complete only.

    Custom Wallboards

    Before you begin: You must be set up as a user and be assigned the supervisor role.
    1. Sign in to our GoTo desktop/web app.
    2. From Contact Center > Supervisor, select Wallboard to launch the wallboard in your browser.

      Note: You can also cast from Chrome directly.

    Original Wallboards

    Attention: You may not have access to this version of wallboards as we upgrade customers to our new queue experience. Once all accounts have been moved, the original wallboards will be retired in favor of the updated custom wallboards above.
    Before you begin: You must have view reports or super admin permissions.
    About this task: Before you can launch a wallboard to a TV, you must have a Google Chromecast setup.
    1. Using Google Chrome, log in at https://my.jive.com/cc.
    2. Select either the Supervisor Dashboard or the Real Time Queues in the left sidebar and then select the queue(s) you’d like to include in your wallboard.
    3. Click Apply.
    4. Click Launch Wallboard and then select Chromecast.
    5. Select your casting device.
    What to do next: If more than two queues are selected, the wallboard will cycle two queues at a time every 30 seconds.