How do I give a user and user group admin permissions?

Give a user or user group admin permissions to have access to modify everything in your system except for permissions.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.
Before you begin: You must have admin or super admin permissions.
About this task: A user group can only be nested under one parent group.
  1. Log in at
  2. Click User Groups in the left sidebar and then choose the Administrators user group.
  3. Make sure this group has Configure PBX permissions.
  4. From Members, select the user or user group that needs admin permissions.
  5. Click Save.
  6. Optional: To remove a user or user group, hover over the user or user group you would like to remove and then click Admin Portal Trash Icon. Click Save.