LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • SMS Registration

    United States carriers are now blocking all unregistered outbound SMS per industry regulations to combat spam. Registration is mandatory for all providers, not just GoTo Connect. Register now to restore or maintain SMS service. GoTo Connect cannot expedite carrier reviews.

    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Phones and meetings
  • Explore Features
  • Troubleshooting
product logo
Back button image Back
Back button image
product logo

Fix network error messages

If you are having trouble with network error messages on a single phone, use these steps to perform initial troubleshooting before contacting Customer Support. If all of your phones are down, contact your IT professional or Internet Service Provider (ISP) immediately.

Before you begin: These steps are advanced and are typically completed by a system admin.

1. Verify the phone is plugged in correctly.

  1. Verify the network cable from your internet source is plugged into the LAN port on the phone (possibly labeled as SW, NET, or Internet).
  2. If daisy-chaining a computer to the phone, verify a network cable is plugged into the PC port on the phone and the other end is plugged into the computer. The phone should supply the connection to the computer (internet source > phone > computer).
  3. If the phone is using PoE, verify the internet source port is configured for PoE.
  4. If the phone is not using PoE, verify the power adapter is plugged in.
  5. If you corrected any of the cables:
    1. Power cycle the phone.
    2. Test the phone to see if your issue is resolved.

2. Test the network cable.

  1. Swap the network cables for the non-working phone and a working phone.
  2. Test both phones.
    Option Description
    If the non-working phone works with the network cable from the working phone...
    1. Replace the network cable on the non-working phone.
    2. Test the phone to see if your issue is resolved.
    If the working phone works with the network cable from the non-working phone... Continue to step 3, test the internet port.

3. Test the internet port.

  1. Plug the non-working phone into a working phone's internet port.
  2. Plug a working phone into the non-working phone's internet port.
  3. Test both phones.
    Option Description
    If the non-working phone works with the working phone's internet port... Troubleshoot the non-working phone's internet port with your IT Professional or ISP.
    If the working phone works with the non-working phone's internet port... Continue to step 4, try a different network.

4. Try a different network.

  1. Plug the non-working phone into another network outside of the office (e.g., your home network).
  2. Test the phone.
    Option Description
    If the non-working phone works on a different network... Troubleshoot your office network with your IT Professional or ISP.
    If the non-working phone does not work on a different network... Select Contact Support.
What to do next: If you still have network issues, select Contact Support.

Contact Support

Related Articles:
  • Internet requirements
  • NAT keepalive setting requirements
  • Secure my device network access

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC