HELP FILE

How do I contact GoToConnect Customer Support?

Our GoToConnect Customer Support team is here for you! Use the options below to find the right resource for your needs.

Search FAQs (Recommended)

Get answers to most questions fast with our robust library of help articles and videos. Use the search bar above to enter your question or explore the categories on our support homepage.

Join the Community

Log in to our user community to crowdsource your question and manage your open cases (only admins can view cases).

To request access to the community, email jive-customer.center@logmein.com with the following information
  • Your name
  • Your email (the one you use to log in to GoToConnect)
  • Your account (company) name

Contact Us

To help us route you to the most knowledgeable agent, we recommend using the contact options at the bottom of a relevant help article or video. If you would like to be placed in our general support queue, please use the contact options below.

Tip: So we can quickly help you, please provide as much detail and information as possible when contacting us:
  • Your account information
  • The device(s) and user(s) impacted
  • Extension number(s)
  • Meeting ID
  • Etc.