LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • SMS Registration

    United States carriers are now blocking all unregistered outbound SMS per industry regulations to combat spam. Registration is mandatory for all providers, not just GoTo Connect. Register now to restore or maintain SMS service. GoTo Connect cannot expedite carrier reviews.

    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
product logo
Back button image Back
Back button image
product logo

How do I contact customer support?

The resources below answer most common questions. If you need further help, select Contact Support below to be taken to a form where you can enter your details.

Search icon View FAQs

Popular Topics:
  • Download and install the GoTo app
  • Voicemail Guide
  • Send a virtual fax
  • What are GoTo Connect's IP blocks?

Community icon Ask the Community

View the GoTo Connect Community to ask questions and read relevant posts from our product experts and other GoTo Connect users like you.

My Cases icon Manage cases

Sign in to My Cases to easily manage your ticket, track its status, contact us from an existing case, and more.

Phone icon Contact our team

Select Contact Support to submit a case and receive a phone number. Please have the following items ready so we are better prepared to help you:
  • Verify you have the applicable role/permissions to troubleshoot your concern (see below)
  • Phone number of the account or business name
  • The device(s) and user(s) impacted
  • Extension number(s)
  • Meeting ID (if applicable)

Do I have the correct role/permissions to make changes to my GoTo Connect account?

Every user in your account has a role or permissions assigned to their profile which allows them access to specific settings in your GoTo Connect account. Those same roles/permissions for settings apply when contacting Support.

Please view the table below for detailed information explaining which roles/permissions are authorized to make changes on specific topics:
Topics Super admins Admins Members Non-Member
Phone system changes Has full access to the phone system and can request changes.

Has access to most aspects of the phone system except:

  • Cannot view or change permissions.
  • Cannot pay or view invoices unless granted Pay/View invoices permission.
  • Cannot view reports or access call recordings unless granted View Reports/Access Call Recordings permissions.
Can only make requests and changes to their own line or device. Cannot receive information or make any changes to the account, phone system, or users.
Troubleshoot devices Can troubleshoot all devices. Can troubleshoot all devices. Can only troubleshoot their own device. If troubleshooting another device is needed, we can give instructions, but we cannot make the changes for you. Cannot request or make any changes to the account.
Add users Can add people with any role/permission. Can add other Admins and Members. Cannot add anyone. Cannot add anyone.
Forms Can sign and submit forms. Can sign and submit forms. Can turn in forms that have been signed by a Super admin. Cannot turn in forms, regardless of who signed them.
SIP Credentials Can request SIP credentials. Can request SIP credentials. Cannot request SIP credentials. Cannot request SIP credentials.
Phone numbers Can order new phone numbers and port/transfer phone numbers from a previous carrier. Cannot request new phone numbers or transfer phone numbers to the account. Cannot request new phone numbers or transfer phone numbers to the account. Cannot request new phone numbers or transfer phone numbers to the account.
Network Can authorize changes to the firewall and network settings. Cannot authorize changes to the network or firewall. Cannot authorize changes to the network or firewall. Cannot authorize changes to the network or firewall.

We have an authentication process to verify your identity within your GoTo Connect account to troubleshoot your issues. We will ask for your first and last name, and your email address to verify your GoTo user roles/permissions.

If we cannot locate a GoTo user profile for you, then we will regard you as a Non-Member until we receive authorization from a Super admin on your account.


Contact Support

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC