HELP FILE

How do I buy a new phone number?

Check which numbers are available and place an order for local, toll-free, or vanity numbers. For numbers outside of US and Canada, please contact Customer Support to begin your request.

Before you begin: You must have admin or super admin permissions.
About this task: Rates vary by number type and country. See your initial quote for your specific pricing. If ordering a different number type than originally quoted, the standard rates will be applied.
  1. Log in at https://my.jive.com/pbx.
  2. Click Phone Numbers in the left sidebar and then click Order New.

    Note: If you get a message that there are no numbers currently available, please continue to complete the online steps. Doing so will place a manual order with our Telecom team on your behalf.

What to do next: Once you have submitted your order, you will be automatically taken to your account to route your new phone number(s). If a manual order was placed on your behalf, our Telecom team will reach out to you by email with updates.
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