How do I add a survey to my chat?
Add a simple survey to your chat queues to assess the experience your customer's are having with your agents and product.
- Sign in to our GoTo desktop/web app.
- From , select the chat queue you want to edit.
- From Settings, enable the Satisfaction Survey and then select the desired survey you want used.
Attention: If you haven't already done so, you will need to create a survey before you can enable it on a chat queue.
- Select Save.