HELP FILE

How do I add a survey to my chat?

    Add a simple survey to your chat queues to assess the experience your customer's are having with your agents and product.

    Before you begin: You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions.
    1. Sign in to our GoTo desktop/web app.
    2. From Contact Center > Admin > Chat Queues, select the chat queue you want to edit.
    3. From Settings, enable the Satisfaction Survey and then select the desired survey you want used.

      Attention: If you haven't already done so, you will need to create a survey before you can enable it on a chat queue.

    4. Select Save.