DEADLINE: As of February 3, 2025, United States carriers have blocked 100% of unregistered outbound SMS due to a government-mandated regulation to prevent spam. Register now to avoid further service disruption. GoTo Connect cannot expedite the carrier’s review timeline.
Add a simple survey to your inbox queues to assess the experience your customer's are having with your agents and product.
Before you begin:
You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions.
- Sign in to our GoTo desktop/ web app.
- From , select the inbox queue you want to edit.
- From Settings, enable the Satisfaction Survey and then select the desired survey you want used.
Attention: If you haven't already done so, you will need to create a survey before you can enable it on an inbox queue.
- Select Save.