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Connect and configure SugarCRM with GoTo Connect

Integrate GoTo Connect with SugarCRM to share messages, voicemail transcripts, and call logs from GoTo Connect to SugarCRM.

Important: A Super Admin must purchase the integrations bundle from your sales rep before setting up the integration using the steps below. Customer Engagement accounts have the integration bundle already included.
The following browsers are best for the sync. All major browsers are supported when third-party cookies are enabled, though some browsers disable third-party cookies by default.
  • Google Chrome
  • Apple Safari
  • Microsoft Edge
  • Mozilla Firefox when third-party cookies are enabled.

Connect SugarCRM to GoTo Connect for the first time
Before you begin:
  • You must be assigned the Super Admin role to perform this task.
  • You must be assigned as an admin on your organization’s SugarCRM account to perform this task.
  1. Sign in to GoTo Admin.
  2. Select Home from the left navigation menu, select Integrations and then select Enable integrations.
  3. Select SugarCRM.
  4. Enter your SugarCRM Site URL, Platform, Username, and Password.
  5. Select Connect.

    Result: Your SugarCRM account is now connected to GoTo Connect.

  6. Optional: To add a second instance of SugarCRM, select Add new account from the top right and enter the above information again. All settings are unique to the connection that it was set up in.

Enable workflows
Before you begin: You must be assigned the Admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. Select Home from the left navigation menu and then select Integrations.
  3. Select SugarCRM.
  4. From the Workflows tab, enable any of the following workflows.
    • Messaging History: When enabled, notes are created for each contact containing all messages sent and received that day.
    • Call Log: When enabled, phone call records will be created for incoming or outgoing calls and associated with a contact. Call logs will be created when there is a contact match and the call will be assigned to that matching contact.
      Note: If your account is subscribed to AI features and Call Log with AI is enabled, then topics, flags, sentiment analysis, and summaries will be added as well.
    • Voicemail Transcript: When enabled, voicemails that a SugarCRM contact leaves on your GoTo Connect number will be transcribed and added as a note to the contact in SugarCRM. Only voicemail boxes that have voicemail transcription enabled by an admin will receive voicemail transcriptions.
      Note: Voicemail transcriptions will not be saved to SugarCRM if the voicemail was deleted before the transcription was created.
    • Contact Sync: When enabled, contacts from SugarCRM will be imported into GoTo Connect.
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