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Connect and configure CDK CRM with GoTo Connect

Integrate GoTo Connect with CDK CRM to share call logs from GoTo Connect to CDK CRM.

Important: A Super Admin must purchase CX for automotive from your sales rep before setting up the integration using the steps below.
The following browsers are best for the sync. All major browsers are supported when third-party cookies are enabled, though some browsers disable third-party cookies by default.
  • Google Chrome
  • Apple Safari
  • Microsoft Edge
  • Mozilla Firefox when third-party cookies are enabled.

Connect CDK CRM and GoTo Connect for the first time

Before you begin:
  • You must be assigned the Super Admin role to perform this task.
  • You must be assigned as an admin on your organization’s CDK CRM account to perform this task.
  1. Sign in to GoTo Admin.
  2. Select Home from the left navigation menu, select Integrations and then select Enable integrations.
  3. Select CDK CRM.
  4. Enter your Subscription-id. Learn more about accessing your CDK CRM Subscription-id.
  5. Select Connect.

    Result: Your CDK CRM account is now connected to GoTo Connect.

Enable workflows

Before you begin: You must be assigned the Admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. Select Home from the left navigation menu and then select Integrations.
  3. Select CDK CRM.
  4. From the Workflows tab, enable any of the following workflows.
    • Call Log: When enabled, phone call records will be created for incoming or outgoing calls and associated with a contact. Call logs will be created when there is a contact match and the call will be assigned to that matching contact.
      Note: If your account is subscribed to AI features and Call Log with AI is enabled, then topics, flags, sentiment analysis, and summaries will be added as well.

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