Why isn't the download working?
On occasion, a stuck process, application install issue, or driver conflict can prevent the GoTo Training software from launching properly. Read on below for some troubleshooting help.
If you need to join a training ASAP...
- Restart the download — Usually you will be launched directly into session, but it's possible that the automatic process got stuck somewhere along the way. Try installing the software directly here first, then join or start your session again.
- Use our mobile app — Our free GoTo app can get you into session right away, whether you're on the go or at your desk. Learn more.
- Check to see if GoTo Training is experience an outage —You can check our service status page for the latest updates and known issues. You can also subscribe to email or SMS notifications.
When you have some time to troubleshoot...
- Run a system check — It's possible that your computer do not meet the minimum requirements required to join a training.
- Check your firewall settings — Many people use personal firewall software to block unwanted viruses. Since these programs work by blocking unknown applications from being downloaded onto your computer, it's possible that your firewall software is blocking the download of the GoTo desktop app. Learn more.Seeing Error 12029? Learn how to fix it.
- Update your audio and video drivers (Windows only) — If you experience a long delay before joining into a session, make sure your audio and video drivers are up to date, and then try re-joining the session.
- End any GoTo Meeting processes running in the background (Windows only) — If the download started and then froze, try force-quitting any GoTo Meeting processes running in the background that might be slowing the download.
- Press Ctrl+Shift+Esc on your keyboard to open the Task Manager.
- For all entries that begins with the letters "g2m", right-click it and select End Process.
- Open the Processes tab and then select the Image Name column to sort it alphabetically.
- Try re-joining the session.
- Uninstall and reinstall — If you've joined or hosted a session before, it's possible that the currently installed desktop app is causing conflict. Go through the steps for uninstalling, then try installing fresh.
- Install via MSI — You might have better luck installing via MSI rather than going through the automatic download. Even though MSI downloads are typically used only by IT Admins, it can also be used to install the software on your own computer. Learn how to Install via MSI (Windows).
- Reboot your computer — If all else fails, try the old standby – shut down and reboot your computer, then try joining again!