HELP FILE

How do I manage my users?

    View and manage all of your users in one place along with their product licenses.
    1. If you are not already, sign in to your admin portal.
    2. From People > Users, can view a list of all your users and various details about each user.
    3. Optional: Choose your viewing preferences:
      Viewing preference How-to
      Customize the table settings Select Table Settings Icon to customize the table settings in this overview.
      Filter the list Select Filter Icon to narrow down the list by product, role, or status.
      Sort the list Select a column header.
    4. Choose what you want to do:
      Option How-to
      Add a new user Select Add Person Icon Add user to add a new user to your account.
      Apply bulk changes for users
      1. Select the top checkbox next to the Name field to select all users or individual checkboxes next to specific users
      2. Select Add Users to add to user groups, Trash Can Icon to delete users, or Three Dots Icon to manage products, change settings and roles, resend invitations, reassign meetings, or suspend users.
      Important: Unless you uncheck Send product change notification email before you save changes made to users, they will be notified of your actions. If you are enabling GoToMeeting, GoToWebinar, or GoToTraining for the first time on any user, they will receive a separate email to help them get started with that product, regardless if you uncheck Send product change notification email.
      Download a list of all user's phone settings Export a user extension report.
      Download a list of users
      1. Select the top checkbox next to the Name field to select all users or individual checkboxes next to specific users.
      2. Select Download Icon to download your user list to an excel or html file.
      Manage a user's settings Select a specific user to view more details and manage their settings.
      Tip: If you drill down to a specific user, you can use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each user's detail page.