View and manage your users in GoTo Admin
View and manage all of your users in one place in GoTo Admin.
You must be assigned the admin or super admin role to perform this task.
- Sign in to GoTo Admin.
- Go to
People > Users from the left navigation menu.
Results: From this page, you can view and filter the users' list, and manage your users individually or in bulk.
View, customize, and filter your user list
| View and filter options | Steps |
|---|---|
| Customize table info | You can customize the user info that appears in the table as separate columns.
|
| Filter user list |
|
| Sort user list | Select a column table header to sort the list by that column's information in ascending or descending order. |
| Export the user list as a .xsl or .html file |
If you want to export a list of only select users, check the box next to the specific users you want to include in the exported list. Then follow the steps above. |
Table settings at top right. This will open the Modify table window on your screen.
next to it can't be moved or removed from the table.
Table filters at top right.
Export all at top right.Manage your users
- Choose how to manage your user(s):
User management options Steps Add to user groups You'll need to set up a user group first before you can add users. Learn more. - Select
Add to user groups at top right. - Choose the user group, then select Add to user groups.
Delete user(s) - Select
Delete selection at top right. - Select Delete.
Change user(s) settings - Select
More > Change settings at top right. - Update the user(s) product settings as desired. Learn more
Assign products You can only assign a product if you have available licenses to assign. If you don't, you'll need to purchase additional licenses first. - Select More > Add products at top right.
- Check the box next to the product(s) you want to assign to the user(s).
- Optional: Check the box next to Send product change notification email.
- Select Add products.
Remove products - Select More > Add products at top right.
- Check the box next to the product(s) you want to assign to the user(s). If you don't have available licenses to assign, you'll need to purchase additional licenses first.
- Optional: Check the box next to Send product change notification email.
- Select Remove products.
Remove from user groups - Select More > Remove from user groups at top right.
- Choose the user group, then select Remove from user groups.
Change role - Select More > Change role at top right.
- Choose a role, then select Save.
Visit Change a user's role in the admin portal to learn more.
Resend a welcome email invitation You can resend a welcome email to users with pending invites. - Select More > Resend invitation at top right.
- Choose a welcome email template, then select Resend invitation.
Reassign meetings Reassign user(s) scheduled meetings to another user. - Select More > Reassign meetings at top right.
- Under Reassign to, choose a user from the drop-down list.
- Select Reassign meetings.
Suspend Suspended users will lose access to their assigned products, but will maintain their media, activity, and settings. - Select More > Suspend at top right.
- Select Suspend.
Suspended users will have a Suspended status in the Users list. You can reactivate a suspended user at any time by assigning them at least one product license.
- Select
Article last updated: 18 September, 2025
