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How do I add a user group?

Add user groups to your account to manage users with the same roles or permissions using bulk actions.
You can nest up to 5 sub-groups under a parent group. Changes made to a parent group will reflect on all sub-groups and their assigned members.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at, these steps are for you.

Add a user group

  1. Sign in to GoTo Admin.
  2. From People > User groups, select + Add user group.
  3. Complete each field of the form.
  4. Select Save when complete.
What to do next: Select any user group to make changes.

PBX Administration (classic)

If you're an admin who signs in at, these steps are for you.

Create a user group

Create a user group to give multiple users the same permissions at once.

Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select User Groups in the left sidebar and then select Add Group.
  3. Enter a Name for the user group.
  4. Select Checkmark Icon and then select the newly added user group to edit its settings:
    Setting Description
    Name The name used to identify the user group in the admin portal.
    Members Manages the members of the user group.
    This group is a member of Manages the user groups the user group is a member of.
  5. Select Save.
What to do next: Give permissions to the user group.