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Why can I see the screen or hear the audio (but not both)?

It sounds like you were connected to the session successfully, but your audio is not yet connected. You should have either Phone Call or Computer Audio selected in your audio settings, which will connect you to the audio conference.

  • If you joined from the desktop app, select Audio in the options pane of your Control Panel. View Switch Audio Modes in Session for more details.
  • If you joined from a browser, select Settings in the toolbar and check the audio settings.
  • If you joined from the mobile app, open the audio settings (either under the Audio tab or Settings tab depending on your OS).

If that didn't resolve your issue, view Why can't I hear anyone?.