HELP FILE

What should I do if I've been spammed with bot registrants?

If you notice any suspicious registrants on your webinar, please review for troubleshooting and prevention tips.

Manually remove suspicious registrants

  1. Log in to your account at https://global.gotowebinar.com.

  2. Locate the desired meeting and click the Registered number to open the Registrants list.
  3. Check the names of any suspicious registrants and click Cancel Registration.
  4. You can choose to send a registration cancellation email and click Cancel Registration.

Verify attendees with reCAPTCHA

To prevent spam or bots from registering for you webinar, you can choose to enable reCAPTCHA for all your webinars. Only questionable registrants will be prompted to identify themselves as humans. See .

Call our support team

Click Call Support at the bottom of this article to reach an agent.