HELP FILE

How do I cancel a webinar?

    Organizers can cancel a webinar event at any time and notify registrants with an email.

    If you scheduled a webinar with multiple occurrences, you chose whether to have attendees register for all sessions or one individual session. If you selected Register for all sessions, you scheduled a "series" of webinars. In this case, canceling one session will cancel all sessions in that series. If you selected Register for an individual session, you scheduled a "sequence" webinar. In this case, you will have to cancel one session at a time.
    1. Sign in to your account at https://dashboard.gotowebinar.com.
    2. Open the scheduled webinar event you wish to cancel.
    3. Select the more icon and Cancel.
    4. You'll be reminded that canceling the webinar will revoke all of its registrations. To continue, select Yes, proceed.
    5. Customize the subject and/or body of the cancellation message, and select Cancel & send email.

      Note: You will not see this step if you did not have any registrants for the session.