HELP FILE
Steps for Installing on Windows
Installing the full-featured GoToTraining desktop app onto your computer allows you to get the most out of your session. Note that when you start or join a training,, the GoToTraining software download will begin automatically.If you are on a Mac computer, see Steps for Installing on Mac.
About the installation package
Once the desktop app is installed, you will be able to join and start future trainings more quickly by avoiding the extended download process. When you install GoToTraining, you will download 2 of the software to your computer.
- GoToTraining desktop app – This is the main software that you use to join and start trainings.
- GoTo Opener – This is the "helper" application that launches you into active trainings.
Download the desktop app
To save you time, we've designed the desktop software to automatically install itself when you join a session. When you click Download below, you will be launched into the waiting room a test meeting. Note that this is not a live session, so as soon as you see the confirmation screen appear you can exit. |
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Run the desktop app once installed
Once the GoTo Opener application has been installed, you will not need to download it again (unless they remove it). When you join a support session next, you'll be prompted with additional dialogs from the web browser requesting permission to start the GoTo Opener and/or GoToTraining application on the customer's behalf.
- Mozilla Firefox — If you are running Firefox, you may be prompted to choose an application to use (either GoTo Opener application or the GoToTraining applilcation). Check the Remember my choice for GoTo Opener links box to avoid being prompted by Launch Application when joining future sessions. Click OK to continue.
- Google Chrome — If you are running Chrome, it may request your permission to open an external application (i.e., the GoTo Opener application or the GoToTraining desktop application) by prompted you with an External Protocol Request. Check the Remember my choie for GoTo Opener links box to avoid being prompted by the dialog again when joining future sessions. Click Open GoTo Opener to continue.
- Internet Explorer — Customers running Internet Explorer v9 or later will not be prompted by any additional dialogs. Customers running v8 or older will be prompted to manually launch the applications. Click Launch GoToTraining in the web browser and click Run in Application Run.