HELP FILE

Steps for Installing on Windows

Installing the full-featured GoToTraining desktop app onto your computer allows you to get the most out of your session. Note that when you start or join a training,, the GoToTraining software download will begin automatically.If you are on a Mac computer, see Steps for Installing on Mac.

About the installation package

Once the desktop app is installed, you will be able to join and start future trainings more quickly by avoiding the extended download process. When you install GoToTraining, you will download 2 of the software to your computer.

  • GoToTraining desktop app – This is the main software that you use to join and start trainings.
  • GoTo Opener – This is the "helper" application that launches you into active trainings.

Download the desktop app

To save you time, we've designed the desktop software to automatically install itself when you join a session. When you click Download below, you will be launched into the waiting room a test meeting.

Note that this is not a live session, so as soon as you see the confirmation screen appear you can exit.

Windows

Mac

  1. Organizers can also start a training (or attendees can join a training) to initiate the software download. Once the web browser launches, you will see the following: 

    • If the GoTo Opener application is not installed (either first time joining or it was removed), then the GoToTraining Opener.exe file will automatically start downloading. Continue to Step #2.
    • If the GoTo Opener application is already installed, then some or all of the following steps will be skipped. The web browser will automatically start the Opener app, which will then launch the GoToTraining application (or install it again, if needed). Skip down to Run the desktop app once installed for more details.

  2. If the GoTo Opener application is not already installed, then the GoToTraining Opener.exe file will automatically beging downloading. Depending on which web browser you are running, you can complete the download as follows:

    • Mozilla Firefox — Click Save File when prompted by Opening GoToTraining Opener.exe (click restart the download in the browser window if needed. Then click the Downloads button in the toolbar, select GoToTraining Opener.exe, and click Run if prompted.
    • Google Chrome — When the download finishes, click GoToTraining Opener.exe at the bottom of the page to open the file (click restart the download in the browse if needed). Click Run if prompted.

    • Internet Explorer — Click Run when prompted (click launch GoToTraining again in the browser window if needed. The GoTo Opener application will be automatically installed along with theWeb Deployment browser plugin. Click Yes if prompted by User Account Control.

  3. Once the download is done, you will be able to join future trainings even faster! See Run the desktop app once installed for more information about joining future trainings.

    Note:  If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process again. We don’t recommend that you do this if they frequently join support sessions, as they will lose the benefit of faster join times.

Run the desktop app once installed

Once the GoTo Opener application has been installed, you will not need to download it again (unless they remove it). When you join a support session next, you'll be prompted with additional dialogs from the web browser requesting permission to start the GoTo Opener and/or GoToTraining application on the customer's behalf.

Launch the application:

  • Mozilla Firefox — If you are running Firefox, you may be prompted to choose an application to use (either GoTo Opener application or the GoToTraining applilcation). Check the Remember my choice for GoTo Opener links box to avoid being prompted by Launch Application when joining future sessions. Click OK to continue.
  • Google Chrome — If you are running Chrome, it may request your permission to open an external application (i.e., the GoTo Opener application or the GoToTraining desktop application) by prompted you with an External Protocol Request. Check the Remember my choie for GoTo Opener links box to avoid being prompted by the dialog again when joining future sessions. Click Open GoTo Opener to continue.
  • Internet Explorer — Customers running Internet Explorer v9 or later will not be prompted by any additional dialogs. Customers running v8 or older will be prompted to manually launch the applications. Click Launch GoToTraining in the web browser and click Run in Application Run.