HELP FILE
Steps for Installing on Windows
Installing the full-featured GoToTraining desktop app onto your computer allows you to get the most out of your session. Note that when you start or join a training,, the GoTo Training software download will begin automatically.If you are on a Mac computer, see
Steps for Installing on Mac.
About the installation package
Once the desktop app is installed, you will be able to join and start future trainings more quickly by avoiding the extended download process. When you install
GoTo Training, you will download 2 parts of the software to your computer.
- GoTo Training desktop app – This is the main software that you use to join and start trainings.
- GoTo Opener – This is the "helper" application that launches you into active trainings.
Run the desktop app once installed
Once the GoTo Opener application has been installed, you will not need to download it again (unless they remove it). The next time you start or join a training, you'll be prompted with additional dialogs from the web browser requesting permission to start the GoTo Opener and/or GoTo Training application on your behalf.
Launch the application:
- Mozilla Firefox — If you are running Firefox, you may be prompted to choose an application to use (either GoTo Opener application or the GoTo Training application). Check the Remember my choice for GoTo Opener links box to avoid being prompted by Launch Application when joining future sessions. Click OK to continue.
- Google Chrome — If you are running Chrome, it may request your permission to open an external application (i.e., the GoTo Opener application or the GoTo Training desktop application) by prompted you with an External Protocol Request. Check the Remember my choice for GoTo Opener links box to avoid being prompted by the dialog again when joining future sessions. Click Open GoTo Opener to continue.
- Internet Explorer — Customers running Internet Explorer v9 or later will not be prompted by any additional dialogs. Customers running v8 or older will be prompted to manually launch the applications. Click Launch GoTo Training in the web browser and click Run in Application Run.