- Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
- Select Add Users in the left navigation menu.
- Enter the user's name and email address. If desired, select Add Another User and repeat. Alternatively, you can add multiple users by pasting your list of users in the following format:
Example: firstName lastName emailName@domain.extension;firstName...
Note: A user’s first name and last name cannot exceed 32 characters. An email address cannot exceed 128 characters.
- Select your desired product(s) for your user(s).
- Select the user's role from the following:
- Under User Details, select the following options for your user(s):
- Primary language
- User group
- Settings template
- Select Save.
- Depending on whether the user you added already exists, one of the following results will occur:
If the user... |
Then this |
Is brand new and has never existed in our system |
A new Welcome email invitation is sent to your newly added user, which contains a link that will allow the user to create their password and sign in to their account. |
Already has a user profile (expired or active) that exists in our system for GoTo Meeting, GoTo Webinar, GoTo Training, and/or OpenVoice |
An invitation is sent to the user to transfer to your account. The user can choose to:
- Select Accept Invitation and move their session history, upcoming scheduled sessions, and recordings to your account.
- Select Decline and they will be displayed in your account with a "Suspended" status. You can choose to resend the invitation again, or delete the user from your account to get the license back.
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