HELP FILE

Create User Groups

    Account admins can create user groups (e.g., Sales, Marketing) and subgroups to better manage an account. Group members typically reflect an organization's structure, such as departments, projects, or teams.

    User groups and subgroups can be used to quickly select multiple users at once to update settings or licenses in bulk. However, you can always update any specific user's settings regardless of their assigned user group.

    Add a user group or subgroup

    You can create new groups and/or subgroups. Subgroups can have multiple levels (e.g., Group > Subgroup 1, Subgroup 2, Subgroup 3, etc.), and those subgroups can be assigned to either another subgroup or a parent group (e.g., Subgroup 3 can be assigned to Subgroup 2, Subgroup 1, or Group).

    1. Sign in to the classic GoTo Admin Center at https://admin.logmeininc.com.
    2. Select Manage User Groups in the left navigation menu.
    3. Select + Add a Group and enter a user group name.
    4. Optional: If you'd like this entry to be a subgroup of an existing group or subgroup, select the "Subgroup of" drop-down menu and select the desired group or subgroup.

      Note: Each group and/or subgroup name must be unique.

    5. Select Save.

      Adding a new group or subgroup

    Change product settings for a user group

    You can change feature settings for all users within a group, or a selection of users within a group or subgroup.

    1. Sign in to the classic GoTo Admin Center at https://admin.logmeininc.com.
    2. Select Manage User Groups in the left navigation menu.
    3. Select the Settings icon for your desired user group.

      Tip: By default, all users in the group are selected. If desired, uncheck the box next to any user for which you do not want to change feature settings.

    4. In User Settings, select the product name in the top navigation menu to see a list of available features.
    5. Under Change Settings at the bottom, select each feature to modify the setting for all selected users. If applicable, additional customizations are available in the Details column.

      Changing feature settings for selected users

    Add users to a user group

    You can bulk assign multiple users to a user group or subgroup.

    1. Sign in to the classic GoTo Admin Center at https://admin.logmeininc.com.
    2. Select Manage Users in the left navigation menu.
    3. Check the box next to each user to select.
    4. At the bottom, select Group Users then select your desired group or subgroup.
    Your selected users have been assigned to your chosen group or subgroup.