LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Deliver better online trainings, from anywhere. Discover GoTo Training.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Account and Billing
  • Classic GoTo Admin Center
  • User groups
product logo
Back button image Back
Back button image
product logo

Create User Groups in the GoTo Admin Center (classic)

Admins can create user groups (e.g., Sales, Marketing) and subgroups to better manage their account. Groups typically reflect an organization's structure, such as departments, projects, or teams with similar settings and permissions.

User groups and subgroups can be used to quickly select multiple users at once to update settings or licenses in bulk. However, you can always update any specific user's settings regardless of their assigned user group.

Add a user group or subgroup

You can create new groups and/or subgroups. Subgroups can have multiple levels (e.g., Group > Subgroup 1, Subgroup 2, Subgroup 3, etc.), and those subgroups can be assigned to either another subgroup or a parent group (e.g., Subgroup 3 can be assigned to Subgroup 2, Subgroup 1, or Group).

  1. Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
  2. Select Manage User Groups in the navigation menu.
  3. Select + Add a Group and enter a user group name.
  4. Optional: If you'd like this entry to be a subgroup of an existing group or subgroup, select the Subgroup of drop-down menu and select the desired group or subgroup.
    Tip: Each group and/or subgroup name must be unique.
    Adding a new group or subgroup
  5. Select Save.

Change product settings for a user group

You can change feature settings for all users within a group, or a selection of users within a group or subgroup.

  1. Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
  2. Select Manage User Groups in the navigation menu.
  3. Choose the user group and then select its Gear Icon.

    Result: All list of all users in that user group will be displayed.

    Tip: By default, all users in the group are selected. Uncheck the box next to any user you do not want to change.

  4. Choose a product tab to view a list of available features.
  5. Under 2) Change Settings, select each feature to modify the setting for all selected users. If applicable, additional customizations are available in the Details column.
    GoTo Meeting feature settings for selected users

Add users to a user group

You can bulk assign multiple users to a user group or subgroup.

  1. Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
  2. Select Manage Users in the navigation menu.
  3. Check the box next to each user to select.
  4. At the bottom, locate Group Users and choose a group or subgroup from the drop-down menu.

Results: Your selected users have been assigned to your chosen group or subgroup.

Related Articles:
  • Delete a User Group in the GoTo Admin Center (classic)
  • Manage Feature Settings for Users in the GoTo Admin Center (classic)
Article last updated: 28 July, 2023
You are viewing the latest version of this article.

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC