HELP FILE

Changes to System Requirements FAQs

    To make sure the GoTo Meeting, GoTo Webinar and GoTo Training desktop app is simple and reliable, we use the latest technology in our product updates and improvements. This means that we sometimes have to trade out support for an older browser or operating system so that we can focus instead on improving the quality of our products and building new and innovative things.

    Which operating systems are supported?

    There are multiple ways for organizers and attendees to access GoTo Meeting, GoTo Webinar, and GoTo Training, and each method has different system requirements. See below for the most undated info.

    Why do you discontinue support of older operating systems?

    It takes a lot of time and resources for us to support each individual operating system, and we want to invest those resources into making our products better for you! Therefore, we regularly discontinue support for older operating systems once Microsoft and Apple discontinues their support of them.

    Does this mean that I can't start sessions as an organizer from these operating systems?

    If you are a GoTo Webinar or GoTo Training organizer, then you will not be able to start sessions from these operating systems. Since it is not possible for you to host sessions using the browser-based Instant Join app, you will need to upgrade your operating system to download the latest build of the desktop app.

     

    Does this affect my attendees?

    Yes. Your attendees also will not be able to install the desktop app if they are on an older operating system. However, they join sessions from within their web browser or using their mobile device instead. Note that some session features may vary by browser – see below for more details:

      Google Chrome (recommended) Mozilla Firefox Safari Internet Explorer
    GoTo Meeting Web App

    VoIP or Dial-in audio

    Dial-in only audio Not available Not available
    GoTo Webinar Instant Join App VoIP or Dial-in audio Dial-in only audio Not available Not available
    GoTo Training Instant Join App VoIP or Dial-in audio Not available Not available Not available
    Note: However, please keep in mind that since Google Chrome has also dropped support for these older operating systems, we cannot continue to support it indefinitely. The browser-based apps will continue to work right now, but we highly recommend that your attendees upgrade their operating systems as soon as possible, because we will not be able to fix any bugs or issues with the older operating systems that may arise in the future.

    How do I upgrade my operating system?

    It depends on your current operating system. In some cases, you can upgrade for free!