What do the capabilities icons mean in GoTo Admin?
The capability icons listed by each user help you understand what functions a user can do based on their assigned licenses, such as the ability to make and receive calls, host meetings, or remotely assist others.
Here is a list of the capability icons and what they mean. Additional information regarding what each product has the ability to do can be found in the
How do I manage my product licenses?.
tab. To assign and manage your user's product licenses, refer to
Note: If a product icon appears faded or opaque, it is because the user has received a welcome email but has not yet accepted the invitation in the email.
Product Icon | Product Capability |
---|---|
Remote support: Real-time device access and control for PCs and Macs. | |
Mobile support: Instant, real-time support for Android and iOS devices. | |
Helpdesk: Ticketing and incident management system which works in Microsoft Teams, the Customer Portal, and the Console. | |
Camera share: Live end-user camera streaming without downloading an additional applet. | |
Mobile device management: Enables the GoTo Resolve MDM feature set for the user. See https://support.goto.com/resolve-mdm. |