Starting a Chat-only Session
A chat-only session allows a support agent to engage in a two-way chat with an end user without requiring them to download any software.
Results:
The support session is established with the end user. You can now exchange chat messages.
What to do next:
- To chat with the end user, type your message in the Message field in the bottom right corner of the console, and hit Enter.
- At any time during a chat-only support session, you can request to view the end user's screen or control their device.
- To end the session, click End session in the top of the console.
Article last updated: 30 April, 2024