Follow this procedure to send a file to the end-user via GoTo Resolve.

1. During an active session, click the Send File icon on the toolbar.
   

   Result: The Open dialog box is displayed.

2. Select the file you want to send to the end-user, and click Open.

   Result: The end-user is notified of incoming file transfer.

3. Ask the end-user to download and save the file.
   Tip: They need to click Download, choose a location, and click Save.

   Result: The file is saved to the end-user's chosen location.

   Either party can cancel the file transfer by clicking .

Follow this procedure to allow your end-user to send you a file via GoTo Resolve.

1. Instruct your end-user to click the paperclip icon at the bottom of the Chat Panel.

   Result: The Open dialog box is displayed.

2. Tell the end-user to select the file they want to send, and click Open.

   Result: You are notified of incoming file transfer.

3. Save the file by clicking Download and choosing a location.

   Result: The file is saved to the chosen location.

   Either party can cancel file transfer by clicking .