How do I create self-healing alerts?
Self-healing alerts automatically trigger remote execution steps that run on your devices. With these automated steps, GoTo Resolve can try to fix issues without agent interaction. You can turn an alert into a self-healing one during alert policy creation.
Important: You must have a remote execution template saved to create self-healing alerts. See How to Save Steps as a Template in Remote Execution.
Frequently Asked Questions
- Can I combine self-healing and standard alerts in an alert policy?
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Yes.
Remember: The only difference between the two alert types is that self-healing alerts also have triggered actions defined.
- Does a self-healing alert run a template every time the alert is triggered?
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No. For example, if an alert is triggered every five minutes, then the relevant remote execution steps run only the first time the alert is triggered.
Remember: A self-healing alert aims to resolve the issue that triggered the alert. Ideally, you only get an alert that 'resolves itself' once. Therefore, even if the triggered action does not solve the issue, the defined remote execution steps will not run again.
- Where do I see triggered actions in the Console?
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There are two ways to view triggered actions:
- In the menu, go to the Triggered jobs tab. Select the name of a job to see its details.
- Select an existing self-healing alert and on the Configure alerts page, select Open triggered job to see triggered remote execution jobs.
Article last updated: 6 June, 2024