Retiring a device
This article describes what device retirement means and how you can do it in GoTo Resolve MDM.
Device retirement is the last phase of the device lifecycle, and it is used to remove the device from the device registry (
page).
What happens when you retire a device:
- The status of the device changes from active to retired.
- Device retirement frees up the device's GoTo Resolve MDM license.
- Retirement triggers the unenrollment of the device from GoTo Resolve MDM.
- If there are actions for the device in the queue, all, except the security actions, are canceled.
CAUTION: Fully managed Android devices and iOS Shared iPads will be wiped.
Android devices managed using the Fully Managed Device (Device Owner) mode of Android Enterprise, will be completely wiped when you retire them from GoTo Resolve MDM. Retirement wipes also iOS devices in multi-user mode (enrolled as Shared iPads).
Here's how to retire a device in GoTo Resolve MDM:
Results: It is also possible to retire devices via API by choosing the method DELETE under the Device item. The device id is required as a parameter.
DELETE https://mdm.gotoresolve.com/<sitename>/api/v2/Device/{id}
What to do next:
Important: Administrators in GoTo Resolve MDM can see retired devices from . After the retirement, the device information is available on the page, as well as the information regarding the person who has removed the device and when it has taken place.
Please note that:
- You cannot edit a retired device, for example, remove tags from the device.
- If there is a need to reactivate a managed device, you have to re-enroll it to the system. For other devices, there is a Re-activate button on the device form.
Article last updated: 15 December, 2023