Fully Managed Android Devices (Device Owner mode)

If the Android device has been enrolled as a Fully Managed Device, the unenrollment is not possible. You can either wipe the device or remove it from GoTo Resolve MDM using the Retire function.

Fully Managed with Work profile (FM+WP aka COPE mode)

The unenrollment removes the entire Work Profile and all of its contents from the device. The rest of the device remains intact, but the device is no longer under management.

Work Profile (Profile owner mode)

The unenrollment removes the entire work profile and all of its contents from the device.

iOS

Removing the management profile, either from GoTo Resolve MDM, or from the device, removes all configurations that have been deployed from GoTo Resolve MDM, and ends the management of the device.

GoTo Resolve MDM also removes the applications that had the Remove application when the device is unenrolled setting enabled when the application was deployed to the device.

macOS

Removing the management profile, either from GoTo Resolve MDM, or from the device, removes all configurations that have been deployed from GoTo Resolve MDM, and ends the management of the device.

Windows 10 and Windows 11

Removing the management profile from the devices removes all configurations that have been deployed from GoTo Resolve MDM and ends the management of the device.

Notice that a Windows 10/11 device will be removed from the Azure AD domain during the unenrollment if the device has been enrolled in GoTo Resolve MDM using the Azure AD enrollment.

Files unaffected

Any files, such as saved email attachments won't be deleted. In general, anything that has not been deployed using GoTo Resolve MDM will not be deleted.

1. Go to Management > Devices. Select the devices you wish to unenroll, click Lifecycle dropdown button, and choose Unenroll device option.
2. From the Unenroll device wizard, confirm the unenrollment.

You can follow the unenrollment status through Management > Action log.

These are platform-specific instructions to unenroll a device from GoTo Resolve MDM using the device itself. Unenrollment from the device may have been denied with a restriction configuration profile. In this case, an administrator needs to unenroll the device from GoTo Resolve MDM.

Android:

1. Open Settings and navigate to Security > Device Administrators.
2. Select Miradore Online Client and tap Deactivate.
3. Open Settings and navigate to Applications > Manage Applications.
4. Select Miradore Online Client, and tap Uninstall.

iOS:

1. Open Settings and navigate to General > Profiles > Miradore Online.
2. Tap Remove.

macOS:

1. Go to System Preferences > Profiles.
2. Choose Miradore Mobile Device Management profile and click the remove (-) button.
3. Confirm the profile removal.

Windows 10/11:

1. Open Windows Start menu and launch the Settings app.
2. Open Accounts > Access work or school and you will see the work account that is used to manage your device.
3. Click on the work account and choose Disconnect to remove the device from the device management.