The remote passcode reset is a security feature, which allows for the remote reset of the passcode and locks the device so that a generated passcode is required to continue using it, for example, if the device gets lost or stolen.

1. Open the Devices view from the Management menu. From the list of devices, select the device which passcode you wish to reset and select the Reset passcode action under the Security dropdown button.
   
   
   The layout of the screen may look different in the product.
2. From the opened Reset passcode wizard, verify that the device and its user are correct and click Reset.

   The new passcode is generated and sent to the administrator who performs the Reset passcode action. The new passcode can also be sent to the device user by checking the Send new passcode also to the device user checkbox.

   
   
   The layout of the screen may look different in the product.

   The latest reset passcode is visible on the device page's Main tab, under Security.

3. After the Reset passcode action has started, you can follow its progress by opening the Action log view from the Management menu. The view shows the status of the performed security actions. You can also follow the progress from the action log of the device page.
4. After the device passcode has been reset and the device locked, the generated passcode is sent via email or can be viewed viewable under the device page's Main tab. The passcode needs to be entered into the device to continue to use it.