The Activation lock configuration profile can be used to control the use of the Activation Lock feature on Supervised iOS 7.1 or newer devices.

Use of the Activation Lock is allowed on GoTo Resolve MDM-enrolled iOS devices by default, but it can be denied using the configuration profile. If you want to deny the use of the Activation Lock, make sure to uncheck the Allow activation lock checkbox before deploying the configuration profile to devices.

You might find yourself with an Activation Locked device. Usually, this happens when the previous device owner leaves the company and forgets to unlock the device for you.

In situations like this, you can unlock GoTo Resolve MDM-enrolled and supervised devices using the bypass codes that GoTo Resolve MDM stores on the Device page.

Just enter the bypass code to the password field and leave the Apple ID field empty when the device asks you to sign in with the Apple ID that was used to set up the device.

You can also deactivate the activation lock through the Security > Disable activation lock button on the Device page. When you do this, GoTo Resolve MDM server contacts Apple's Activation server with proper device identifiers and disables the activation lock.

You can track the status of the action by opening the Action log tab on the device page. It may be necessary to tap Back on the device before being able to proceed with the activation, i.e. the device notices that the activation lock has been disabled.

For detailed steps on how to do this, refer to Apple's support article for Apple Business Manager or Apple School Manager.