The Windows MSI installer makes it possible for system or domain administrators to set up unattended access on multiple domain machines simultaneously.

1. Choose an existing shared folder on a server in your network, or create a new folder.
2. Save the Windows MSI installer to that folder. To get it:
   1. Log in to the GoToAssist Remote Support v5Agent Console at https://console.gotoassist.com.
   2. Select the Devices tab.
   3. In the top-right corner of the console, click DOWNLOAD UNATTENDED INSTALLER.
      
      

      The Unattended installer window is displayed.

   4. In the Unattended installer window, use the Select Device Group drop-down list to choose a device group where you want the new unattended devices to belong.
      
      

      Note: If you do not choose any device group, the new unattended devices will be assigned to the default All devices group.
   5. Click DOWNLOAD FOR WINDOWS (MSI).
3. In the Microsoft Group Policy Management application set the permissions:

   Option	Description
   Per user	Set share permissions and folder permissions to "Authenticated users = read and execute". Change the permissions at: Share - Properties > Sharing tab > Advanced Sharing button > Permissions button > Authenticated Users Folder - Properties > Security tab
   Per domain	Set share permissions and folder permissions to "Domain Computers = read and execute". Change the permissions at: Share - Properties > Sharing tab > Advanced Sharing button > Permissions button > Authenticated Users Folder - Properties > Security tab
   Per group	Create a group that includes only the computers on which you want to install unattended access. Create a new filter and add the group to it. Note: Make sure to remove the default "Authenticated Users" filter.

4. Optional: It is highly recommended to run a test installation of the .MSI file to verify its integrity.
5. In the Microsoft Group Policy Management application create a new policy.
6. Edit the new policy in the Group Policy Management Editor:
   1. In the left navigation panel, select Computer Configuration > Policies > Software Settings.
   2. Right-click Software Installation and select New > Package.
   3. Select the Windows MSI Installer that you copied to the shared folder and click Open.
   4. In the Deploy Software window, select Assigned and click OK.

   Result: The new package appears on the right panel of the Group Policy Management Editor.

7. Reboot one or more workstations to install the .MSI file.

The unattended installer for macOS is available as an APP bundle or a PKG installer package so that system or domain administrators can set up unattended access on multiple domain machines simultaneously.

1. Log in to the GoToAssist Remote Support v5Agent Console at https://console.gotoassist.com.
2. Select the Devices tab.
3. In the top-right corner of the console, click DOWNLOAD UNATTENDED INSTALLER.
   

   Result: The Unattended installer window is displayed.

4. In the Unattended installer window, use the Select Device Group drop-down list to choose a device group where you want the new unattended devices to belong.
   
   

   Note: If you do not choose any device group, the new unattended devices will be assigned to the default All devices group.
5. Depending on whether you need the APP bundle or the PKG installer, click DOWNLOAD FOR MACOS (APP) or DOWNLOAD FOR MACOS (PKG).
6. Deploy the installer using a deployment method or tool of your choice.
   Note: You need admin credentials on the target machine to install unattended access.
7. After deployment, permissions need to be set up manually for customers' computers running macOS Catalina (10.15) or above. For detailed information, see How can I remote control a customer's Mac running macOS Catalina or later.
   Tip: After installing the unattended support application, a guided permission flow is shown guiding the user through the process of assigning the necessary permissions.