Remote Control for Android Devices
GoToAssist Remote Support v5 strives to support remote control on the widest possible range of Android devices. Samsung devices can leverage the capability introduced with the latest version of the GoToAssist Remote Support Android app, while other devices apply a different workflow. By using the GoToAssist Remote Support Android app, support agents can gain remote control of the customer's device.
In order to use GoToAssist Remote Support v5 with Samsung devices, you need to activate the Samsung Knox license on your Samsung device.
Customers using other brands of Android devices need to follow the below procedure the first time they launch the GoToAssist Remote Support Android app to enable the required Accessibility settings.