LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

GoToAssist is now GoTo Resolve. Discover what our all-in-one IT solution can do for your business. Try free.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Service Status
  • You're on the GoToAssist v5 help site

    You are viewing the help site for GoToAssist v5 (formerly known as RescueAssist). If your view looks different than what we’ve described here, you may be using GoToAssist v4.

    Switch to the v4 help site
    Learn more about v5
    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Agents
  • Getting Started with the Agent Console
  • Fundamentals
product logo
Back button image Back
Back button image
product logo

About GoToAssist Remote Support v5

GoToAssist Remote Support v5 offers both an effective, hands-free download web console and a smoothly installable desktop console for support agents to provide instant, real-time support to their customers. With GoToAssist Remote Support v5, you can gain control of a remote PC, Mac, or mobile device over the internet in seconds, without the need to install any software.

Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.

Key features:

  • Frictionless direct connection to the customer via Support Key
  • Chat interface with File Transfer
  • Desktop View and Remote Control with convenient session management features
  • Detailed System Diagnostics, including Reboot & Reconnect
  • Camera Sharing in Mobile Browser
  • Unattended Access
  • An easy-to-install native application with the ability to run multiple sessions at the same time in a single instance of the console.
Tip: To purchase subscriptions, or sign up for a free trial or demo, go to the GoToAssist website.

To find detailed information about the product on this support site, use any of the following methods:
  • Use Search at the top of the page.
  • Use the Browse All Articles view to find articles on a navigation tree.
  • Browse articles by category and sub-category on the main page.
Related Articles:
  • Features Overview for the GoToAssist Remote Support v5 Agent Console
Article last updated: 27 September, 2022
You are viewing the latest version of this article.

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Cookie Preferences
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC