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HELP FILE

Why didn't my session record?

    There are a few possible reasons why you can't find your recording.

    • The recording might not have been converted yet. See How do I convert meeting recording? (Classic) to learn more about opening the Recording Manager and converting your raw file.
    • The recording might have been mislocated. If you did not change the default location, you should be able to find your recording in your Documents folder. See How do I locate my recordings? (Classic) to learn more about how your recording files are stored.
    Related Articles
    • How long are recordings stored for?
    • Can I edit a recorded session?
    • Can I record a session using my own audio service?
    • What recording file types are supported?
    • Are there storage limits for cloud recordings?
    • Can I include audio in my session recording? (Classic)
    • Can I exclude audio from session recordings? (Classic)
    • Can a co-organizer record the meeting?
    • Can Mac users view sessions recorded on a Windows computer?
    • How long are typical recordings?
    • Can I charge attendees to view session recordings?
    • Can I post or email recorded sessions?
    • Why can't I watch a meeting recording?
    • Does my meeting recording link expire? (Classic)
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