HELP FILE

Installation Tips for Google Chrome (Windows)

    Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.

    Applies to Windows only; also see Mac info

    Restart the download.

    On the Launcher page, click download & run GoTo Meeting in the blue box on the launcher page. You should then see the "GoTo Meeting Opener.exe" file begin downloading and display at the bottom of your screen.

    Run the GoTo Meeting Opener file.

    The "GoTo Meeting Opener.exe" file should have appeared in the lower-left corner of your browser. Click it to open it, then click Run to launch GoTo Meeting.

    If you do not see the " GoTo Meeting Opener.exe" file in your browser, you can retrieve it as follows:
    1. Press Ctrl + J on your keyboard.
    2. In the Downloads folder, click GoTo Meeting Opener.exe.
    3. Click Run to launch GoTo Meeting.

    Approve the External Protocol Request.

    If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click Launch Application to continue.