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Manage recordings

Preview, delete, edit, or download your recordings in one simple place. This gives you all of the control you need to effectively manage your recordings before sharing them.

Set recording type
  1. To check or change the type of recording you are using, select your profile icon and then Settings > Meeting > Content.
  2. From the Recordings section, select the location you want to store recordings, either locally in a designated folder or online.
    Note: The type of recording available on your account depends on what your account admin has enabled in the admin settings.

    Result: If you set your account to Save recordings online in the cloud, your recordings are available to manage in the GoTo app of the person who started the recording. If your account is set to the local storage option, your recordings will be available in the designated folder on the computer of the person who started the recording.

Manage online recordings
  1. Sign in to the GoTo web or desktop app.
  2. Select Meetings > Past and then enable the Recorded setting to filter recorded sessions.
    Find Online Recordings
    Troubleshooting: If you don't see the desired session, use the filter to expand the list from the last 7 days to 30 days or 12 months as needed. You can also check your settings to see the storage option you have selected for your account (see Set recording type for instructions).
  3. Find the desired entry and then select what you would like to do.
    Choices Steps
    Delete a recording
    1. Select Delete > Delete to confirm.
    Download a recording
    1. Select the Download icon.
    2. Choose a location on your computer to save the file, and then select Save to begin downloading the .MP4 file.
    Note: Sessions recorded locally should already be available on your computer.
    Change the expiration date
    1. Select the Sharing icon.
    2. Choose the desired expiration date.
    Note: By default, recording links expire after a year unless changed by an account admin.
    Share a recording
    Watch video
    1. Select the Sharing icon.
    2. Choose what you want included in the recording and then select Copy Link.
    3. Paste the link wherever you'd like to share it with attendees. You can also attach the downloaded recording anywhere.
    Note: If the fields are grayed out, check with your admin to see if sharing has been enabled. If an attendee can't view the recording, it's likely too long or has expired.
    Capture slides Detect Slides must be enabled in your settings beforehand.
    1. Select the Meeting Info icon to access and download the slide deck PDF.
    2. Share as desired.
    Note: Slides are available after the recording has been processed and saved which may take some time.
    Charge for viewing a recording This feature is not available for Meetings. Check out our Training or Webinar products if this is desired.
    See available storage space There is no storage limit for recordings, but the GoTo Meeting team monitors storage consumption to make sure usage is within reason. If the GoTo Meeting team notices misuse of the service, they will email you.
    Remember: Your session history data (including the recording) is stored in your account for 365 days. If you need a recording available longer, we recommend downloading the file. If it is prior to the year mark and you cannot find your recording, check the expiration date setting above.
  4. Select Save after any changes.

Manage local recordings
By default, local recordings are stored in your computer's Documents folder as .WEBM files. The name of the file includes the date, time, and meeting name. You can change the folder recordings save to as desired.
  1. Open the File Explorer (Windows) or Finder (Mac) on the computer of the person who started the recording.
  2. Find and select the folder you saved your recordings to and then find the desired recording.
  3. Optional: To convert the recording to a different file format, please use a third-party service such as Handbrake.
  4. Optional: To edit the recording, you will need to convert it as mentioned above (specifically to an .MP4 file) and then use another third-party editing software such as TechSmith Camtasia®.
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