HELP FILE

Corporate Billing Portal FAQs

The term "corporate" account (or "offline" account) refers to subscription plans that are managed by a LogMeIn sales representative (as opposed to being purchased online). Account settings and billing options for these "corporate" accounts are managed in the Corporate Billing Portal by both a billing contact in your organization and a LogMeIn representative.

Some billing contacts sign in to the Billing Center at https://billing.logmeininc.com to manage their GoToMeeting billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated LogMeIn representative (or by contacting Corporate Account Services) to manage their account on a different self-service site called the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.

What can I do in the Corporate Billing Portal?

The Corporate Billing Portal allows billing contacts for "corporate" GoToMeeting accounts to take various actions on behalf of their corporate account.

Once logged in, billing contacts can do the following:

  • View, accept, and reject price quotes
  • View and/or print the last 20 invoices
  • Update the following types of billing information
    • Payment method
    • Address (not including country)
    • Phone number
  • Add contacts to receive invoices via email
  • Edit Purchase Orders and expiration dates

For more information, please see our Corporate Billing FAQs.

How do I access the Corporate Billing Portal for my corporate account?

Billing contacts using the Corporate Billing Portal are provided with a separate User ID (in "username" or "email address" format, located on an emailed invoice) that is separate from their GoToMeeting login.
A billing contact for your account can log in via the self-service Corporate Billing Portal as follows:
  1. Go to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
  2. Enter the User ID (located on any of your past emailed invoices) and password.
  3. Click Sign in to log in and access your corporate account.

    Corporate Billing Portal login

    Troubleshooting:

    • If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account, then click Submit to be sent a reset link via email to your billing contact account email address.
    • If you are unable to sign in to the Corporate Billing Portal and encounter an "Invalid User ID" or "Invalid User ID/password" message, it means one of the following is true:
      • You are not a billing contact for your "corporate" account. Learn more.
      • You are a billing contact for your "corporate" account, but have attempted to log in with the wrong User ID and/or password.
    Alternatively, the billing contact can contact Customer Care by scrolling to the bottom of this article and selecting a contact option for further assistance.

Who is the billing contact for my corporate account?

A billing contact is a member of your organization (not a LogMeIn representative) that has special privileges that allow them to modify the payment and billing information, edit Purchase Orders, and manage price quotes with a LogMeIn representative – all via the Corporate Billing Portal.

Learn how to identify the billing contact for your corporate account.

How do I change the billing contact for my corporate account?

Billing contacts of corporate GoToMeeting accounts can change the billing contact by contacting their dedicated LogMeIn representative.

Learn how to change the billing contact of your corporate account. Alternatively, a billing contact can submit a request to Corporate Account Services.

How do I change my subscription plan for my corporate account?

Billing contacts of corporate accounts can add or remove licenses and products by contacting their dedicated LogMeIn representative, or by contacting Corporate Account Services. They will then use the Corporate Billing Portal to view and accept pending quotes for the account.

To make a full or partial payment for an existing invoice instantly using a credit/debit card on the self-service portal, please see How do I make an online payment via the Corporate Billing Portal?

How do I change the frequency of my invoicing?

We offer annual invoicing. The billing contact for your account may request billing frequency changes by contacting Corporate Account Services.

How do turn off automatic renewal for a subscription for my corporate account?

Billing contacts for corporate accounts can submit a request to Corporate Account Services, or contact their dedicated LogMeIn representative directly.

How do I reactivate a subscription plan for my corporate GoToMeeting account?

Billing contacts of corporate GoToMeeting accounts can reactivate their lapsed subscription plans by contacting their dedicated LogMeIn representative.

Alternatively, a billing contact can request reactivation by using the Care Billing Form in the Corporate Billing FAQs.

What payment methods are available?

The billing contact for your account can pay invoices via credit/debit card, electronic payment/bank transfer, check, or direct debit/ACH/recurring bank transfer.

For more information about available payment methods, please see our Corporate Billing FAQs.

How can I update my payment method?

If you are the current billing contact, you can use the Corporate Billing Portal to change your payment method.

Alternatively, a billing contact can submit a request to Corporate Account Services.

To change your payment method using the Corporate Billing Portal, do the following:
  1. Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
  2. Click the Payment Method tab in the top navigation.
  3. Make your desired changes.
  4. Click Save when finished.

    Alternatively, the billing contact can contact Customer Care by scrolling to the bottom of this article and selecting a contact option for further assistance.

    Edit Payment Profile in the Corporate Billing Portal

How do I obtain a copy of my invoice?

All invoices are delivered via email, and the billing contact can obtain a copy by signing in to the Corporate Billing Portal.

Alternatively, a billing contact can submit a request to Corporate Account Services.

Billing contacts can view and/or print an invoice from their invoice history (up to the last 20 invoices) in the Corporate Billing Portal by doing the following:
  1. Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
  2. Select the Invoice History tab in the top toolbar.
  3. Click the Invoice Number or PDF to view.

    View and print invoices in the Corporate Billing Portal

    Alternatively, a billing contact can submit a request to Corporate Account Services.

Where can I obtain a W-9 form for LogMeIn USA, Inc.?

Billing contacts for corporate accounts can download it here (US only).

If you are unable to download documents online, you can do the following:

  1. Go to the Corporate Account Services billing form.
  2. Use the drop-down menus to select Form Requests > W-9/Vendor Form/Regional Forms.
  3. Enter all required information and specify "W-9" in the details section.
  4. Click Submit
A W-9 form is sent to you.