How do I remove user licenses from my GoToAssist Service Desk subscription plan?
Billing contacts can remove user licenses on an existing subscription plan anytime.
Before you begin: You must be the
billing contact for your account to perform this task.
Any changes you make to your plan will take effect immediately and will be automatically adjusted and pro-rated against your current account balance.
Note: Some billing contacts sign in to the Billing Center at https://billing.goto.com to manage their GoToAssist Service Desk billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated GoTo representative (or by contacting Corporate Account Services) to manage their account on the Corporate Billing Portal at https://link.goto.com/corp-billing. See Corporate Billing Portal FAQs if you see something different than the steps shown below.
- On your desired product, click the Options icon
in the upper-right corner, then select Edit Subscription.
Troubleshooting: If you do not see the Options icon, it's most likely because you were on a free trial and it ended. Click Subscribe Now to purchase a GoToAssist Service Desk subscription plan.
Results: You have updated the user license count for your subscription plan, and your billing date has updated to reflect the date you made your changes. You have also been sent an email confirmation with details of your purchase.