Mobile feature comparison between GoToAssist SeeIt and GoToAssist Remote Support
Here is a quick overview on the available features in the GoToAssist SeeIt and GoToAssist Remote Support mobile apps.
| Session Features | GoToAssist SeeIt | GoToAssist Remote Support |
|---|---|---|
| Share your screen |  |
|
| Allow remote control* |  |
|
| Share your camera | |
|
| Take snapshot | |
|
| Chat | |
|
| Transfer files* | |
|
| Remote diagnostics | |
|
| Allow recorded screen sharing* | |
|
| Use drawing tools | |
|
| View app info | |
|
| Send log files | |
|
| Session notes | |
|
| Share a photo | |
|
| Add notes to a snapshot | |
|
| Delete a photo | |
|
| Pause camera sharing | |
|
| Post-session recording | |
|
| Customer can turn on flashlight | |
|
On Adroid, only LG and Samsung devices support the allow remote control feature in GoToAssist Remote Support.. If the Android OS is running on a different manufacturer’s device, then allow remote control feature is not available.
Note: * These features are dependent on your user group settings or individual user settings, which are set by the administrator.
Article last updated: 6 September, 2024