Mobile feature comparison
The features that are available from your mobile device will depend on your device manufacturer, mobile operating system and version, and whether you are an agent (hosting a support session) or a customer (attending a support session). Use the chart below to see what features are available on each mobile device.
GoToAssist (Remote Support) APK and App for Agents
Joining from a Windows computer
Session Features | Hosting from an iOS device | Hosting from an Android device |
---|---|---|
View customer's screen | ||
Use remote control*** | ||
Chat with customer | ||
Transfer files*** | ||
Retrieve remote diagnostics | ||
Record screen sharing*** | ||
Use drawing tools | ||
Send Ctrl+Alt+Del | ||
Reboot | ||
Reboot in Safe Mode | ||
Upgrade to run as a service | ||
Set up unattended support*** | ||
Invite other agents to join (session collaboration) | ||
Create session notes | ||
Change Settings |
Joining from a Mac
Session Features | Hosting from an iOS device | Hosting from an Android device |
---|---|---|
View customer's screen | ||
Use remote control*** | ||
Chat with customer | ||
Retrieve remote diagnostics | ||
Record screen sharing*** | ||
Use drawing tools | ||
Send Ctrl+Alt+Del (Windows only) | N/A | |
Reboot (Windows only) | N/A | |
Reboot in Safe Mode (Windows only) | N/A | |
Upgrade to run as a service (Windows only) | N/A | |
Set up unattended support*** | ||
Invite other agents to join (session collaboration) | ||
Create session notes | ||
Change Settings |
GoToAssist (Customer) APK and App for Customers
- GoToAssist (Customer) APK for Android – Supported on devices running Android OS 4.4 (Kit Kat) or later
- Screensharing plugin for LG – Prompts for installation automatically for customers using an LG device to join a support session using the GoToAssist (Customer) APK for Android
Joining from an iOS device
Joining from a Samsung device
Session Features | Joining using the Android (Customer) APK |
---|---|
Share your screen | |
Allow remote control*** | |
Share your camera | |
Chat | |
Transfer files*** | |
Remote diagnostics | |
Allow recorded screen sharing*** | |
Use drawing tools | |
View app info | |
Send log files |
Joining from an LG device
Session Features | Joining using the Android (Customer) APK |
---|---|
Share your screen (with Screensharing plugin for LG) | |
Allow remote control*** | * |
Share your camera | |
Chat | |
Transfer files*** | |
Remote diagnostics | |
Allow recorded screen sharing*** | |
Use drawing tools | |
View app info | |
Send log files |
Joining from a non-Samsung or non-LG device
Session Features | Joining using the Android (Customer) APK |
---|---|
Share your screen | * *Only supported on Android OS 5.0.X (Lollipop) or later |
Allow remote control*** | |
Share your camera | |
Chat | |
Transfer files*** | |
Remote diagnostics | |
Allow recorded screen sharing*** | |
Use drawing tools | |
View app info | |
Send log files |