GoToAssist Corporate Billing User Guide

Answers to all your most commonly asked billing questions.

Payment Methods

What payment methods are available?

The billing contact for your account can pay invoices via credit/debit card, electronic payment/bank transfer, check, or direct debit/ACH/recurring bank transfer.

Most major credit cards are accepted, including the following:

Visa
MasterCard
American Express
Visa Electron (IRE)
Discover
American Express UK
Note: We only accept Discover in USD.

Please refer to this remittance table and choose your region for bank and check remit information.

How do I make an online payment?

Billing contacts can make full or partial payments instantly using a credit/debit card via the self-service Corporate Billing Portal.

Full payments

Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.

Tip: Your billing contact User ID is located on an emailed invoice.
Select the Invoice History tab in the top navigation.
Locate your desired invoice, then select Pay Now.
Select the "Pay in full" option, then select Continue.
Choose from the following options:
- Pay using the credit/debit card on file - For the "Payment Type" field, use the drop-down menu and choose Credit/Debit Cards then select Pay Now to complete the transaction.
- Pay using a different credit/debit card - Select Pay with New Payment Card, fill in the required fields on the Payment Details page, then select, Save > Pay Now to complete the transaction.
Note: When using a different credit/debit card, the payment card entered for this transaction will only be used to complete this one-time payment. If you need to change your payment card for recurring payments, you can update your payment information by selecting Edit in the "Payment Profile" section on the Billing Center page.

Troubleshooting: If you need additional assistance contact Corporate Account Services.

Partial payments

Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.

Tip: Your billing contact User ID is located on an emailed invoice.
Go to Billing Center to locate your desired invoice, then select Pay Now.
Choose the Partial payment option, then enter your desired payment amount and select Continue.
Choose from the following options:
- Pay using the credit/debit card on file - For the "Payment Type" field, use the drop-down menu and choose Credit/Debit Cards then select Pay Now to complete the transaction.
- Pay using a different credit/debit card - Select Pay with New Payment Card, fill in the required fields on the Payment Details page, then select Save > Pay Now to complete the transaction.
Note: When using a different credit/debit card, the payment card entered for this transaction will only be used to complete this one-time payment. If you need to change your payment card for recurring payments, you can update your payment information by selecting Edit in the "Payment Profile" section on the Billing Center page.
Troubleshooting: If you need additional assistance, contact Corporate Account Services.

How can I change my payment method?

Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
Select the Payment Method tab in the top navigation.
Make your desired changes.
Select Save when finished.

General Billing FAQs

How can I access the billing portal?

You can sign in directly at https://link.logmeininc.com/corp-billing

You will need a billing contact account's User ID and password.

Note: A billing contact is provided with a User ID (in "user name" or "email address" format, located on an emailed invoice) that allows them to log in to the Corporate Billing Portal.

If you have forgotten your password, select Forgot Password?, enter the User ID for your billing contact account (located on an emailed invoice), then select Submit to receive a password reset link at your billing contact email address.

Corporate billing portal sign in example

Having trouble?

If you are unable to log in to the Corporate Billing Portal and encounter an "Invalid User ID" or "Invalid User ID/password" message, it means one of the following is true:

You are not a billing contact for your "corporate" account.
You are a billing contact for your "corporate" account, but have attempted to sign in with the wrong User ID and/or password. If you have forgotten your password, select Forgot Password?, enter the User ID for your billing contact account (located on an emailed invoice), then select Submit to receive a password reset link at your billing contact email address.

Who is the billing contact for my account?

A billing contact has special privileges that allow them to modify the payment and billing information, edit Purchase Orders, and manage price quotes with a GoTo representative - all via the Corporate Billing Portal. It is not possible to look up the name of a billing contact for your account online, unless you are the listed billing contact for an account.

Think you're the billing contact?

Sign in to the Corporate Billing Portal to check your access, where one of the following scenarios will occur based on your billing role:

You can successfully sign in - This means you are a billing contact for your corporate account.
You are unable to sign in - If you encounter an "Invalid User ID" or "Invalid User ID/password" message, this means one of the following is true:
- You are not a billing contact for your corporate account.
- You are a billing contact for your "corporate" account, but have attempted to log in with the wrong User ID and/or password. If you have forgotten your password, select Forgot Password?, enter the User ID for your billing contact account (located on an emailed invoice), then select Submit to receive a password reset link at your billing contact email address.
  Note: The User ID for a billing contact account can be in either "user name" or "email" address format.

How do I change the billing contact for my account?

To update the billing contact for your account, billing contacts can contact Corporate Account Services for further assistance.

How do I view my invoice history?

If your billing contact has purchased a subscription plan via a GoTo Sales representative and receives emailed invoices for each renewal, then they can use the Corporate Billing Portal to view and/or print the last 20 invoices from their invoice history.

Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.

Note: A billing contact is provided with a User ID (in "user name" or "email address" format, located on an emailed invoice) that allows them to sign in to the Corporate Billing Portal.
Select the Invoice History tab in the top navigation.
Select the Invoice Number or PDF to view.

How do I change invoice frequency?

We offer annual invoicing. The billing contact for your account may request billing frequency changes by contacting Corporate Account Services.

How do I change my subscription plan?

Billing contacts of GoToAssist Corporate accounts can add or remove seats and products by contacting their dedicated GoTo representative.

Once the request has been made, a billing contact can sign in to the Corporate Billing Portal to view and accept pending quotes for the account.

How do I turn off automatic renewal?

Billing contacts for corporate accounts can submit a request to Corporate Account Services, or contact their dedicated GoTo representative directly.

Managing Quotes in the Corporate Billing Portal

Billing contacts can accept or reject quotes directly in the self-service Corporate Billing Portal.

A quote will expire within 7 days of being sent if it has not yet been accepted or rejected by the customer.

Accepting a Quote

Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.

Tip: Your billing contact User ID is located on an emailed invoice.
Select the Quotes tab in the top navigation.
Locate your desired quote and select Review Quote (single quote) or View Cart (multiple quotes).
Review the quote details for accuracy, then select Proceed to Payment (single quote) or Save Cart and Review > Proceed to Payment (multiple quotes).
Review your payment information, and add or update the following as needed:
- Admin Contact — creates a new/updates an existing admin in the GoTo Admin Center (classic), and assigns a seat to that admin for each product in the quote
- Payment Method
- Billing Address
When ready, select Save and Proceed to Service Order .
Review your Service Order Details for accuracy, then click Place Service Order to accept the quote.
Result: A confirmation email that includes a receipt is sent to your billing contact email address.
Troubleshooting: If you need additional assistance contact Corporate Account Services.

Rejecting a Quote

Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.

Tip: Your billing contact User ID is located on an emailed invoice.
Select the Quotes tab in the top navigation.
Review the quote details for accuracy. If you do not wish to proceed, select Reject Quote.
When prompted, enter comments for rejecting this quote, then select Send .
Once you return to the Billing Center page, you can select Review to check the status of your rejected quote in the left menu, or contact your customer service representative to send you a new quote.
Troubleshooting: If you need additional assistance contact Corporate Account Services.

How can I reactivate my subscription plan?

Billing contacts of GoToAssist Corporate accounts can reactivate their lapsed subscription plans by contacting their dedicated GoTo representative or contacting Corporate Account Services.

Tax FAQ's

How am I taxed?

You are taxed on the overall subtotal of your invoice. We are required to collect any tax required by local laws, such as VAT (Value Added Tax) for all European Union countries and from all customers with UK billing addresses. Many U.S. states require sales tax as well. View your invoice for details.

How do I get a W9 form?

You can download the W9 form here.

Article last updated: 15 December, 2023