How do I log in/out of all queues?
Use the agent dashboard to log in, pause, or log out of all assigned queues simultaneously.
- Sign in to our GoTo desktop/web app.
- Select the desired line extension if there are multiple.
- Click to access the agent dashboard.
- From Overview, use the Assigned Queues menu to select which queues you want to join.
- Click Login to queues.
- To pause or log out, choose the desired option from the Agent status menu.
- To resume activity in your queues, click Ready from the Agent status menu.