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How do I manage my wallboards?

Create and maintain custom dashboards where you manage what performance metrics you want to display for your teams. Available for Complete customers.

Before you begin: You must be set up as a user and be assigned the Supervisor role.
Watch Video
Note: Although the UI has changed, the steps in the video are still relevant and accurate.
  1. Sign in to our GoTo desktop/web app.
  2. From Contact Center > Supervisor, select Wallboard.
  3. To add a new wallboard:
    1. Select + New Wallboard.
    2. Add a name and description then select Ok.
    3. Select either + add first widget or + Add widget .
    4. Choose one or multiple widgets to add to your wallboard and then select add widgets.
      Option Description
      To modify a widget Select pencil icon within the widget, make edits, then close when finished.
      To organize widgets Drag and drop widgets to reposition them.
      To resize a card Drag the corner of the widget.
      To add an alert Select pencil icon within the widget, enable the alert, then configure warning and alert thresholds. Close when finished.
  4. Select Save to save your wallboard.
  5. To edit a wallboard:
    1. Select the wallboard you want to update.
    2. Make any needed changes.
    3. Select Save.
  6. Select Archive or Delete icons under the Actions column if you would like to remove or archive a wallboard.