HELP FILE

How do I log in and out of a call queue?

    This star code allows agents to log in and out of their assigned call queues from their phones.

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    About this task: You can also log in and out of queues from the agent dashboard in GoTo.
    1. Dial *13 from your phone.

      Note:
      • If your line exists on multiple devices, only the phone used to dial *13 will be logged in to the queue.
      • You can log in to various queues from the same phone at once.
      • If you dial the star code and hear "Access Denied", your CC admin may have disabled this feature for your organization.

    2. Enter the call queue extension.

      Result: You will then hear either “Agent logged in” or “Agent logged off.”