This star code allows agents to log in and out of their assigned call queues from their phones.

1. Dial *13 from your phone.
   Note:

   • If your line exists on multiple devices, only the phone used to dial *13 will be logged in to the queue.
   • You can log in to various queues from the same phone at once.
   • If you dial the star code and hear "Access Denied", your CC admin may have disabled this feature for your organization.
2. Enter the call queue extension.

   Result: You will then hear either “Agent logged in” or “Agent logged off.”