HELP FILE

How do I launch a wallboard for contact center?

Display your contact center’s performance data on a TV. By making this information readily available to everyone, individuals can be more aware and make real-time adjustments if performance goals are not being achieved.

Custom Wallboards

Before you begin: You must be a GoToConnect user and be assigned the Supervisor role.
  1. Log in to GoToConnect.
  2. Click .
  3. Click Open Wallboards in the top right.
  4. Click the launch icon next to the wallboard you want to launch in your browser.

    Note: You can also cast from Chrome directly.

Original Wallboards

Before you begin: You must have view reports or super admin permissions.
About this task: Before you can launch a wallboard to a TV, you must have a Google Chromecast setup.
  1. Using Google Chrome, log in at https://my.jive.com/cc.
  2. Click either the Supervisor Dashboard or the Real Time Queues in the left sidebar and then select the queue(s) you’d like to include in your wallboard.
  3. Click Apply.
  4. Click Launch Wallboard and then select Chromecast.
  5. Select your casting device.
What to do next: If more than two queues are selected, the wallboard will cycle two queues at a time every 30 seconds.