How do I fix a proper access error?
Troubleshooting steps to resolve a proper access error.
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Are you having trouble signing into the
GoTo mobile app? If you are seeing an error message stating "You need proper access to use this application", you have come to the right place! Your system admin will need to complete the following steps to validate that your user license so you can sign in to the
GoTo mobile app.
What to do next: Once the GoTo Connect Standard license is enabled, instruct the user to try signing in to the
GoTo mobile app. If the user is still not able to sign in, please use the
Contact Support option in this article.
Article last updated: 7 February, 2025