How do I enable store and forward on a fax machine line?

    Increase the delivery success rates of faxes you send and receive using a physical fax machine with an ATA. This feature temporarily stores faxes in transit, allowing our platform to handle reattempts and act on any errors.


    Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administer their account. If you're an admin who uses, please visit our GoTo Admin support site for help.

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    Before you begin: You must have admin or super admin permissions.
    1. Sign in at
    2. Click Lines in the left sidebar and then click your fax line.
    3. From Fax > Using an Analog Telephone Adapter, enable fax storage for incoming and/or outgoing faxes.
    4. Enter an email address for failed transmission notifications.
    5. Click Save.