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How do I enable store and forward on a fax machine line?

    Increase the delivery success rates of faxes you send and receive using a physical fax machine with an ATA. This feature temporarily stores faxes in transit, allowing our platform to handle reattempts and act on any errors.


    Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please visit our GoTo Admin support site for help.

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    Before you begin: You must have admin or super admin permissions.
    1. Sign in to PBX Administration (classic) at
    2. Select Lines in the left navigation menu and then choose your fax line.
    3. From Fax > Using an Analog Telephone Adapter, enable fax storage for incoming and/or outgoing faxes.
    4. Enter an email address for failed transmission notifications.
    5. Select Save.