How do I enable or disable products for a single user?

    Manage the products assigned to an individual user.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use the classic GoTo Admin Center at to administer their account. If you're an admin who uses, please refer to How do I change a user's settings?
    1. Sign in to the classic GoTo Admin Center classic GoTo Admin Center at
    2. Select Manage Users in the left navigation menu.
    3. Select the name (hyperlink) of your desired user to open the individual's User Details page.
    4. Select Edit in the Products pane.

    5. Use the checkboxes to specify which products the user should be able to access.

      Note: The selection(s) you make will replace the products that a user currently has assigned. If all boxes are unchecked, products will be removed and the user will appear with a "Suspended" status (as you have removed all products from their user account).

    6. If desired, check the box for the Do not notify users about this change setting.
    7. Select Save when finished.

      Result: The user will receive an email notification informing them of the changes to their product access (unless the Do not notify users about this change setting was enabled when their product access was updated).

      Note: If you are enabling GoTo Meeting, GoTo Webinar, GoTo Training, and/or OpenVoice for the first time on your user's account, they will still receive a separate email containing information on how to get started with using the product – even if the Do not notify users about this change setting is enabled.