How do I add a sound clip to a call queue for agents or callers?
Play sound clip to agents in a call queue
Play sound clip to callers in a call queue
- Sign in to our GoTo desktop/web app.
- From , select the queue that needs a Periodic Announcement Message.
- From , select the desired Periodic Announcement Message sound clip.
- Set the desired Periodic Announcement Frequency (how often the sound clip will play).
- Optional: Enable Say Hold Time to include the estimated hold time with the sound clip.
- Click Save.